Check that your work has synced (example: after collecting fees offline)

Work saved without internet waits on the phone until it reaches the school server. Check it before you sign out or hand the phone to someone else.

1. Tap More and then Sync status. You can also long-press the sync button in the header.

2. Read the top card. Up to date with Last synced and a time means the phone has the latest data.

   

3. If there is internet, tap Sync now to sync at once. Without internet the button shows Offline.

4. Look at Changes waiting on this phone. Everything is synced means nothing is waiting. Otherwise each change is listed, for example Fee collection or Attendance, with the time it was saved and the tag Pending.

5. If a change has the tag Rejected, read the reason under it. Tap Try again after the problem is fixed, or Discard to remove the change from the phone.

TipThe app syncs by itself when you open it, when the internet comes back and a few seconds after you save something.

TipA red badge on the sync button means a change was rejected. Open Sync status to see it.

ImportantDiscard removes the change from the phone and it is never sent. Use it only when you are sure the change is not needed, for example a duplicate entry.

Change your password (example: the Administrator)

Changing the password needs internet. You stay signed in on this phone; every other phone and browser is signed out.

1. Tap More and then Change password, or use Change password in the side menu.

2. Type your present password in Current password (••••••••).

3. Type the new password in New password. The bar under it shows the strength. It needs at least 8 characters with an uppercase letter, a lowercase letter and a number.

   

4. Type it again in Confirm new password.

5. Tap Change password. The app shows that the password was changed and that other phones and browsers were signed out.

TipChanging the password also removes every trusted device, so other phones need the password and the email code again.

TipUse the new password on the website too; it is the same account.

Trusted devices (example: removing an old browser)

A trusted device is a phone or browser where you ticked Trust this device for 30 days after the email code. It signs in without a code until the date shown. Needs internet.

1. Tap More and then Trusted devices.

2. Read the list. Each entry shows Mobile app or Web browser, when it was last used and until when it is trusted. Your phone is tagged This phone; PIN set means PIN sign-in is on.

   

3. Tap the bin icon next to a device you do not recognise.

4. Tap Remove to confirm. That device needs the password and an email code at the next sign-in.

ImportantSign out of all devices signs out every phone and browser on your account, including this one, and removes all trusted devices and PINs. Unsynced changes on this phone are lost. Use it if your phone is lost or someone else may know your password.

Lock the app and use fingerprint (example: leaving the phone on the office desk)

1. Tap More and then Lock now, or Lock app now in the side menu. The lock screen appears at once.

2. To come back, type your PIN on Enter your PIN to unlock.

   

3. To unlock with a fingerprint or face, switch on Fingerprint / Face unlock in More or the side menu, then confirm your fingerprint or face when the phone asks.

TipThe app also locks by itself when it starts and after 5 minutes in the background.

TipFingerprint / Face unlock uses what is already set up in the phone's settings. The PIN always works too.