+91 91131 07586 softcoreaxis@gmail.com
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Admissions 2026–27 are open — get your school online in minutes Launch offer: 20% OFF your first year — use code CORE20 at checkout New: the School eRegister Android app is on Google Play — for staff, students and parents Every school gets its own isolated private database, backed up every night Online exams (CBT), staff self-service and a ready-made school website — all included Need help? Call +91 91131 07586 or email softcoreaxis@gmail.com Admissions 2026–27 are open — get your school online in minutes Launch offer: 20% OFF your first year — use code CORE20 at checkout New: the School eRegister Android app is on Google Play — for staff, students and parents Every school gets its own isolated private database, backed up every night Online exams (CBT), staff self-service and a ready-made school website — all included Need help? Call +91 91131 07586 or email softcoreaxis@gmail.com
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Service Level Agreement

Our commitment to availability and support.

This is a template SLA. Confirm the figures below (uptime target, credits, support hours) match what you can actually commit to, and have it reviewed before publishing — it becomes a contractual promise.

1 Uptime commitment

We target 99.9% monthly uptime for the CoreAxis service, measured as the percentage of minutes in a calendar month the service is available, excluding scheduled maintenance.

2 Scheduled maintenance

Planned maintenance is performed during low-traffic windows and announced in advance where practical. Scheduled maintenance does not count against the uptime target.

3 Exclusions

  • Factors outside our reasonable control (internet/ISP outages, force majeure).
  • Issues caused by the customer’s configuration, misuse, or third-party services.
  • Suspension for non-payment or policy violations.

4 Support

ChannelAvailability
Email — softcoreaxis@gmail.comBusiness days, responses typically within 1 business day
Phone / WhatsApp — +91 91131 07586Business hours

5 Service credits

If monthly uptime falls below the target due to our fault, affected customers may request a service credit on their next invoice. To claim, email us within 30 days with the dates/times affected. Credits are the sole remedy for missed uptime and are applied at our reasonable discretion in line with the shortfall.

6 Contact

Questions about this SLA? Email softcoreaxis@gmail.com.

Last updated: October 2026Contact us
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